Quality Standard
At EWA we are constantly striving to improve our standards and consequently services to our clients. By our attainment of a number of widely recognised Quality Standards and trade affiliations we are actively able to demonstrate both commitment and ability.

EWA operates Service Level Agreements (SLA) and Key Performance Indicators (KPI) with most of our clients. Programme objectives and timescales for delivery form the basis of our quality ethos.

Quality Standard
Our quality culture is assessed and reviewed continually, both internally and externally, in line with our formal accreditation - ISO 9001:2008.

EWA, the company, and members of its management team, are recognised and affiliated by important industry bodies.
  1. ISO9001:1994 - Accredited January 1994
  2. ISO9001:2000 - Accredited August 2003
  3. ISO9001:2008 - Accredited January 2010
  4. ISO14001:2004 - Accredited September 2005
  5. ISO27001:2005 - Accredited October 2010
  6. Investors in People - Accredited January 2005
  7. DMA Member - Direct Marketing Association
  8. CIM Member - Chartered Institute of Marketing
  9. FDM Member - Federation of Direct Marketing
  10. CCA Member - Contact Centre Association
ISO9001
ISO14001
CCA (Contact Centre Association)
DMA (Direct Marketing Association)
ISO27001
ICO (Information Consumers Office)
Get in touch
+44 (0) 1245 492828
contact@ewa.ltd.uk
EWA Bespoke Communications (EWA Ltd)
St. Mary's Green,
Tattersall Way, Chelmsford,
Essex CM1 3TU